Executive Summary
Southwest Employment Services (Nova Scotia Works) was struggling with an aging, expensive on-premise phone system that hindered growth. By engaging Southwest Tech Solutions and migrating to Cloudli Business Phone, a cloud-based VoIP PBX solution, they achieved a 25% reduction in monthly telecom expenses while gaining enterprise-grade communication features.
The Challenge
Southwest Employment Services (Nova Scotia Works) struggled with the cost of long distance phone calls as well as the need to manage multiple carrier accounts.
- High Maintenance: Costly hardware repairs, on-site technician required for most work which resulted in call-out fees.
- Lack of Scalability: Difficult and expensive to add new lines or users.
- Outdated Features: No support for remote work or mobile integration.
- Inflated Billing: High costs for long-distance and required the use of long distance calls to contact satellite offices.
The Solution
Southwest Tech Solutions transitioned Southwest Employment Services (Nova Scotia Works) from their legacy on-premise Avaya hardware (with telco trunks) to Cloudli Business Phone, a fully managed Cloud VoIP PBX . Key components of the rollout included:
- Seamless Migration: Porting existing numbers with zero downtime.
- Hardware Refresh: Replacing bulky desk units with modern IP phones, softphone software, and mobile apps.
- Consolidated Billing: Moving from multiple vendors to a single, transparent monthly subscription.
- Office Interconnectivity: Calling between all three offices no longer required long distance phone calls and all offices are integrated into the same platform.
The Results
The table below illustrates the before and after picture.
| Metric | Before (On-Premise) | After (Cloud VoIP) |
| Monthly Cost | $700.00 | $525.00 (25% Savings) |
| Maintenance | Most maintenance must be done on site. | Break-Fix Support included / Moves, adds, and changes can be done remotely. |
| Mobility | Office-bound | Work-from-anywhere |
| Scalability | Days or weeks to deploy | Instant with softphone and mobile apps |
“Dennis d’Entremont has provided outstanding IT support. He responds quickly to any concerns and consistently delivers excellent service, making sure every question is thoroughly answered and all issues are handled promptly. His level of customer service is exceptional, and I highly recommend him”
– Rhonda Zastiko, Executive Director
Conclusion
Southwest Employment Services now enjoys a future-proof communication system that scales with their business. By removing the burden of physical hardware, they can redirect those savings back into other initiatives that help support the communities they serve.
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